How to find and photograph the model number of your hob

 

We have a broken part on a Neff hob. 

What is the part called? The saucepan support. 

I took a photo of it to send to Craig on the Neff chatbox.

He said he needed to know how old the hob was. About twenty years old. 

And what was the model number?

No idea.

The website advises that the number is on the underside. A photo shows the hob with the front raised. 

I told the patient and sympathetic customer services person that I could not lift the hob and was afraid or dislodging wires or pipes.

I sent him a photo of the broken part, above.

He was unable to find the part. He said he had to hunt through lots of catalogues. A pity he did not have them online. He might have been able to do a picture match.

I looked at the picture of the place of the number. Where was it? At the front - or the back. Could you actually see it, from underneath, if you were a contortionist, or was sight of it blocked by a shelf supporting the hob and protecting the electrics or gas pipe?

I found what i thought was a raised section near the front. But how to see it?

I looked around a spotted a magnifying mirror. I tried holding that under the hob, but no luck. What I saw was distorted and dark.

So I called my husband, Trevor. 'Trevor - do you have a torch?'

He said, No, but you have a torch on your mobile phone.

Torch In Phone

You go into settings. Find the symbol for torch. Switch it on. When you have finished, you tap the symbol again to turn off the torch.

Yes, the words and number were there. How to take a photo in the dark? Use flash!

After that, you can expand the picture on the phone. And email it to yourself and then forward it to the appliance maker's spare parts department, or hunt online for a spare parts supplier. i found them on ebay, amazon, and comparison sites.

I pulled out the drawer below the hob and felt.

Make a record of your hob number and email it to yourself. Write it in a book, or on a page of vital information about your property.

At the end of the year, review and recall and remind yourself of all dates. We bought this house in such and such a year. We replaced the car in this year. He bought the oven in that year. We bought from this shop. From that manufacturer. The guarantee and instruction book are in this colour, with this label on this shelf in this room in this property.

Useful websites

ebay

amazon

Neff